Shipping & Returns

PACKAGING & PROCESSING

• Please give us 24 hours to package and process your order before being sent out for delivery.

SHIPPING

Once your order has been made, you will receive a confirmation email with your tracking number.

• We use various courier companies (Internet Express, The Courier Guy and RAM).

• Delivery prices and times vary depending on the option you choose.

• Deliveries only take place during weekdays (Monday - Friday) excluding public holidays.

• Please use the tracking number provided to trace your parcel online.

• If you have any queries please send us an email: hello@kindskincare.co

 

EXCHANGES AND REFUNDS

• We hope that you will be satisfied with any purchases made on our online store. However, if for any reason you are not completely satisfied, please notify us within 7 (seven) days of your receipt of goods. Please send us a picture of the product with your request to: hello@kindskincare.co. Please also include a picture of the batch number and BB (best before) date, which is found on the bottom of the box.
• We will offer a refund, exchange or replacement on all products returned, provided that they are in their original, unopened, unused and undamaged condition.
• We will consider the condition of the goods being returned before making a refund or exchange.
• Should an exchange or refund be requested, you will be liable for the courier costs incurred. Any surplus funds will be allocated in the form of a cash discount for our online store.